About the Firm:
A service wholesale firm that works in the industrious arena with clients needing hydraulic equipment. A firm that has reached a point of need that a Sale Support Engineer could assist in their ability to service effectively.
This is a trusted manufacturer of custom hydraulic power packs and fluid power systems. They deliver engineered solutions that drive performance across multiple
industries. Our commitment to quality, innovation, and customer service makes us a leader in the hydraulic systems market.
Position Summary:
We are seeking a hands-on and technically proficient Technical Sales Support and Production Manager to support both customer-facing activities and internal
engineering/production operations. This hybrid role is ideal for someone who can manage a team of 4–5 production staff, while also supporting the sales process from a
technical and design standpoint. The role includes direct customer interaction, technical site visits, and back-up support for the Sales Manager when needed.
This position is a key cross-functional bridge between sales, engineering, and production, with potential to grow into a leadership role in technical sales or operations.
Technical Sales Support:
- Prepare accurate technical quotes, estimates, and Bills of Materials (BOMs) for hydraulic
- powerpack and dock leveler systems.
- Generate technical documentation such as layout drawings, schematics, and exploded views
- Evaluate customer needs and recommend tailored solutions based on the application.
- Collaborate with the Sales Manager to develop proposals and respond to RFQs.
- Serve as a technical liaison, both in-house and with customers.
- Back up the Sales Manager during vacations, including handling inquiries, quoting, and customer meetings.
Production and Team Leadership:
- Manage day-to-day production operations, leading a team of 4–5 shop floor staff.
- Liaise with the Purchasing Manager for material and inventory needs, and with the
- Sales Manager for customer priorities—balancing both to ensure timely and accurate assembly execution.
- Oversee job scheduling, work orders, and quality assurance.
- Ensure production output aligns with customer expectations and sales timelines.
- Serve as the main link between sales/purchasing and production.
- Promote a safe, efficient, and continuously improving production environment.
Customer Interaction & Field Support:
- Participate in technical site visits and customer check-ins to review application requirements or troubleshooting issues.
- Respond to post-sale technical inquiries and ensure successful implementation and ensure successful implementation
- Maintain a strong, professional relationship with key customers and support long-term account growth.
- Log interactions and feedback in the CRM system.
Growth & Development:
- Develop deep technical knowledge of the firm’s products, manufacturing methods, and customer applications.
- Participate in trade shows, product demos, and occasional industry events.
- Support transition into future sales or operations leadership roles.
Qualifications:
- Diploma or degree in Mechanical, Industrial, or Fluid Power Engineering (or equivalent practical experience).
- 3-5+ years of experience in technical sales support, production supervision, or engineering—ideally in hydraulics
- CAD proficiency (AutoCAD, SolidWorks) and working knowledge of hydraulic systems
- Proven ability to manage production teams and coordinate project timelines.
- Strong customer-facing communication skills, both in-person and via email/phone.
- Self-motivated, adaptable, and comfortable juggling technical and managerial duties.
