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Technical Sales Support Specialist

Burnaby, BC

Posted: 04/15/2024 Employment Type: Full-Time Specialization: Sales Job Number: 30640

Job Description

Position ID: # 30640

Location: Vancouver/ Burnaby BC

Work Type: In-Office

About Our Client

Our client, a well-established company in the Security Solutions and Specialty Hardware industry, is looking to hire a dynamic Technical Sales Support Specialist to join their team. This position is ideal for someone who has a great attitude, exceptional customer support skills, some technical skills, preferably in locksmithing or a related discipline and is a team player. This person will be an integral part of the team, providing technical support and know-how to other CSRs in the office.


The Technical Sales Support Specialist will be responsible for performing a diverse range of functions including but not limited to the following:

  • Serve as the primary point of contact for technical inquiries from sales team members and customers.
  • Provide pre-sales technical assistance, including product demonstrations, presentations, and solution proposals.
  • Collaborate with the sales team to develop technical sales strategies and identify growth opportunities.
  • Conduct product training sessions for internal staff and external customers.
  • Assist with the development of sales collateral, technical documentation, and marketing materials.
  • Stay up-to-date on industry trends, product developments, and competitor offerings.


The following are the minimum requirements to be considered for this role:

  • Strong sales and customer service experience
  • Strong technical background with a solid understanding of security products and/ or locksmithing
  • Inside Sales experience in locking systems
  • Excellent communication and interpersonal skills.
  • Experience using a CRM system
  • Strong verbal and written communication skills
  • Self-motivated, self-starter with a “can-do” attitude
  • Team player
  • Experience in Security Solutions or the Specialist Hardware industry is an asset
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About Burnaby, BC

Ready to take the next step in your career? Explore job opportunities in the vibrant area surrounding Burnaby, British Columbia! Nestled in the heart of the Greater Vancouver area, Burnaby offers an unbeatable mix of urban amenities and natural beauty. With easy access to Stanley Park, the Burnaby Mountain Conservation Area, and the vibrant culture of nearby Vancouver, this region boasts endless opportunities for adventure and growth. Indulge in diverse cuisines, catch a show at the Michael J. Fox Theatre, or cheer on the BC Lions at BC Place Stadium. Join us in discovering why Burnaby is not just a place to work, but a place to thrive.