NOTICE: There has been an increase in online scammers falsely representing recruiting and staffing agency representatives, including Recruiting in Motion professionals. At RIM, we never request payments or personal information via unsolicited messages. Please be diligent and avoid clicking on unverified links and, if in doubt, contact us directly.
Position Title: Support Engineer
Salary & Benefits: 80-85K
Position Status: Immediate Vacancy
Location: Kanata - Free Parking
Our client is an established Ottawa-based technology company developing advanced software solutions used in highly secure, mission-critical environments around the world. As their customer base continues to grow, they are looking to add a Support Engineer to their close-knit team. This is NOT a traditional Help Desk or desktop support role. Rather than resetting passwords or troubleshooting end-user devices, you'll be working directly with technical contacts and system administrators to investigate and resolve complex issues involving enterprise applications, servers, networking, security, virtualization, and storage infrastructure. The successful candidate will join a team of experienced support professionals who take ownership of issues from investigation through resolution in an environment that values technical curiosity, collaboration, and continuous learning.
What You'll Be Doing
• Investigating and resolving complex infrastructure and application issues
• Supporting Windows and Linux server environments
• Troubleshooting networking technologies including VPNs, firewalls, routers, switches, and LAN/WAN environments
• Supporting VMware/vSphere environments
• Reviewing logs, diagnostics, and system behaviour to identify root causes
• Documenting investigations, resolutions, and customer communications
• Working directly with technical customer contacts and internal engineering teams
• Managing multiple priorities in a fast-paced support environment
What We're Looking For
• Post-secondary education in Computer Science or a related discipline
• 3-5 years of support engineering, systems administration, infrastructure, or network experience at the enterprise level
• Strong foundation in:
Work Environment
• Hybrid work model
• Collaborative team
• Comprehensive onboarding and training program
• Rotating support schedule
Keys to Success
Security Requirements
Candidates must be eligible to obtain and maintain a Government of Canada Top Secret Security Clearance, along with additional security clearances as required.
This role is ideal for someone who enjoys solving complex technical problems and comes from a background in Systems, Infrastructure, Network, Support Engineering, or similar and who has experience in enterprise level systems and technologies.
-------------------------------------------------------------
AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.
The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.
