Client Overview:
Our client, located in the GTA, is a leading provider of utility management services across Canada and is hiring a Senior Manager, Meter Data Management for a full-time permanent position
Responsibilities:
• Oversee daily MDM operations to ensure accurate and complete data collection from field meters
through to billing systems.
• Coordinate with IT and vendors to resolve technical or system issues impacting data acquisition or
integrity.
• Manage and continuously improve workflows for data validation, exception handling, and
performance monitoring.
• Serve as the escalation point for metering data discrepancies, communication failures, or irregular
consumption patterns.
• Ensure compliance with Measurement Canada and other applicable regulatory requirements related
to metering accuracy, reverification, and audit traceability
• Lead the team in using meter data to support customer service teams in resolving inquiries (e.g.,
high consumption complaints, data anomalies).
• Analyze consumption patterns and data gaps to identify root causes and recommend corrective
actions.
• Develop and report operational KPIs related to data quality, network reliability, and billing readiness.
• Provide actionable insights that support decision-making across Operations, Customer Care, and
Billing teams.
• Proficient in data analysis tools (SQL, Power BI, Excel) and techniques for working with large,
complex datasets to investigate discrepancies, identify trends, and deliver actionable insights.
• Implement and enhance quality assurance (QA) processes to ensure data accuracy, completeness,
and timeliness.
• Identify opportunities to streamline workflows, automate manual tasks, and strengthen data
controls.
• Collaborate with IT and metering partners to implement system or process improvements that
improve reliability and reduce downtime.
• Lead and develop a high-performing team of data analysts and specialists.
• Promote cross-functional collaboration and clear communication between Operations, IT, and
Customer Care.
• Foster a culture of accountability, problem-solving, and continuous improvement.
• Strong communication and influence skills, with the ability to translate complex technical or data
insights into clear, actionable messages for stakeholders and senior leadership.
Requirements:
• 6+ years of experience in Electrical, Mechanical, Data engineering roles in operations data-driven
operational roles.
• Understanding of how operational data is collected, transmitted, and validated, and how it feeds
downstream systems (e.g., billing, analytics).
• Ability to interpret technical concepts (Power/water consumption, networks, gateways, MDM
systems) and communicate effectively with IT teams.
• Proficiency in using data to investigate and resolve operational or customer issues. SQL proficiency
would be ideal.
• Solid understanding of data quality management and performance monitoring processes
• Strong analytical and problem-solving skills with experience using reporting and visualization tools
(Excel, Power BI, etc.).
• Proven leadership ability to manage and coach teams, prioritize workloads, and deliver results.
• Familiarity with sub metering systems and technologies (electric, water, gas, thermal).
• Experience with Meter Data Management (MDM) platforms or related utility data systems.
• Exposure to advanced metering infrastructure (AMI/AMR) and IoT device networks.
• Knowledge of energy management or demand response programs.
