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Posted: 11/29/2024 Employment Type: Full-Time Specialization: Information Technology Job Number: 32265

Job Description

Recruiting in Motion is a successful and dynamic professional employment agency that has become an integral part of Metro Vancouver’s business sector as the go-to agency for the recruitment and placement of outstanding employees. Proudly BC-owned and operated, we ensure that all our candidates — temporary, contract, permanent, or executive — are provided with exciting and impressive employment opportunities. In fact, we are ranked as one of Growth 500 Canada's fastest-growing companies and we represent BC's TOP Employers!

About Our Client

Our client is a data-driven buyer intent solution that predicts web visitor revenue before engaging them. With 15 years of chat experience our success is backed by over 1 billion website visitors profiled, over 650 million website visitors influenced, and over 14 million live sales engagements fed into the model. They are currently looking for a remote Senior Client Success Manager to drive value for our clients and build a foundation for long-term success. As a Senior Client Success Manager, you will manage relationships with key accounts and lead them through the onboarding process, ensuring they quickly realize value from our solutions. APPLY TODAY!

Please note that this is an Independent Contractor role
Salary ranges from 100-120K

Responsibilities

Client Onboarding: Lead new client onboarding, ensuring a smooth transition and a strong foundation for partnership.
Define Success Metrics: Collaborate with clients to identify key success metrics and set clear goals for using Lift AI’s platform.
KPI Management: Establish and track KPIs quarterly, adjusting strategies as needed to meet client objectives.
Account Management: Manage mid-size to enterprise accounts, fostering strategic relationships to drive retention and growth.
Cross-Functional Collaboration: Partner with Product, Sales, and Support teams to ensure clients have the necessary resources and support.
Client Health Monitoring: Monitor client health to proactively address risks, reduce churn, and promote growth.
Data-Driven Insights: Leverage Hubspot and Aligned data to provide insights that optimize platform usage and demonstrate business impact.

Qualifications

Education: Bachelor’s degree in Business, Marketing, or a related field.

Experience: 5+ years in Customer Success or Account Management within SaaS, managing mid-market to enterprise clients.

Proven Success: Demonstrated ability to onboard clients, set measurable goals, and drive account growth.

Communication Skills: Strong in relationship-building and cross-functional collaboration for client success.

Technical Skills: Proficient in Hubspot, Asana, and Aligned for client data and health tracking.
Business Aptitude: Strong knowledge of digital marketing, sales strategies, CRM, and marketing automation tools, with a solid understanding of data analysis and reporting.
Sales Aptitude: Skilled in Customer-Centric selling to align client goals with Lift AI solutions and build multi-stakeholder relationships.
Leadership: Collaborates cross-functionally to strategize and advocate for client needs, balancing client and Lift AI priorities. Leads and motivates teams without direct authority.
Analytical Thinking: Strong decision-making and critical thinking skills to analyze challenges and enhance client results. Ensures detailed, consistent processes for account management.
Project Management: Highly organized with strong multitasking skills, able to manage onboarding, account satisfaction, and incremental revenue. Quick to learn and adapt to client strategies.
Availability: Flexible and responsive, with a secure, quiet home office for client interactions.

How to Apply

All applicants must have legal permission to work in Canada and require a valid Work Permit and Social Insurance Number.

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Visit our website www.recruitinginmotion.com for a complete listing of all our exciting job opportunities. There is no fee for job seekers.

We are Vancouver's #1 Employment Agency and represent BC's top employers!

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