Our client in software sector is seeking a results-driven and customer-focused Outbound Sales Manager to lead and scale a high-performing Business Development Representative (BDR) team. This role is ideal for a strategic sales leader who thrives in a fast-paced SaaS environment and is passionate about driving pipeline growth, mentoring talent, and optimizing outbound sales performance.
You will play a key role in developing prospecting strategies, improving operational efficiency, and collaborating cross-functionally with Sales, Marketing, Product, Enablement, and Revenue teams to achieve measurable business outcomes.
This is a hybrid role (3 days in office) based out of their Thornhill office.
Salary: $100,000 - $110,000 (OTE $145,000; uncapped)
Key Responsibilities
- Lead and manage the BDR team, providing strategic direction, coaching, and day-to-day operational support.
- Develop and execute outbound prospecting strategies to drive qualified pipeline growth and revenue generation.
- Coach team members on effective prospecting techniques across multiple channels, including cold calling, email, SMS, and social media outreach.
- Clearly communicate the organization’s value proposition to prospective clients and generate interest in product demonstrations.
- Partner with cross-functional teams including Sales, Marketing, Product, Enablement, and Revenue Operations to align pipeline generation efforts.
- Establish team quotas and support forecasting, territory planning, compensation modeling, and resource allocation initiatives.
- Monitor pipeline health and key performance metrics such as conversion rates, deal progression, forecast accuracy, and win/loss trends.
- Identify operational inefficiencies and implement scalable process improvements to enhance team productivity and performance.
- Ensure CRM and pipeline data integrity by maintaining accurate, organized, and duplicate-free records.
- Oversee lead management workflows, including lead capture, scoring, routing, and lifecycle management within marketing automation systems.
- Generate reporting and actionable insights for leadership to support data-driven decision-making.
- Foster a collaborative, accountable, and high-performance team culture through mentorship and professional development.
- Create and maintain clear documentation for sales processes, workflows, and outreach operations.
- Effectively prioritize competing initiatives while maintaining a strong customer-first mindset.
Qualifications & Experience
- 5+ years of progressive experience in Business Development, Sales Development, Lead Generation, or Pre-Sales roles.
- Minimum 2 years of experience managing and developing BDR/SDR teams.
- Prior experience in a SaaS environment is strongly preferred.
- Proven track record of achieving and exceeding performance targets and pipeline goals.
- Strong leadership, coaching, and mentoring capabilities with a passion for developing sales talent.
- Comfortable leading by example, including hands-on cold calling and outbound prospecting.
- Excellent communication, organizational, and time management skills.
- Ability to thrive in a fast-paced, evolving, and collaborative environment.
- Strong analytical mindset with experience using data and metrics to drive performance improvements.
- Experience with CRM and sales engagement platforms such as Salesforce, Outreach, and Gong.
- Customer-centric mindset with exceptional prioritization and problem-solving abilities.
What Success Looks Like
- Consistently achieving pipeline and revenue targets.
- Building a motivated, high-performing BDR team with strong retention and engagement.
- Driving operational excellence through scalable processes and accurate reporting.
- Strengthening collaboration across departments to improve overall sales effectiveness.
- Delivering an exceptional experience for prospective customers throughout the sales journey.
AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.
The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.
