The Bilingual Leasing Team Lead plays a key role in driving leasing success and fostering a high-performance sales culture. Operating in a dynamic, fast-paced environment, this role combines leadership and sales expertise. The successful candidate will be responsible for leading and coaching a leasing team while achieving leasing and vacancy targets across a designated portfolio of residential buildings.

Key Responsibilities

Sales & Leasing Leadership:

• Assist in the development and execution of leasing and marketing strategies.

• Promote adherence to leasing standards while encouraging innovation and knowledge sharing.

• Set and manage individual and team leasing goals, while achieving personal sales and vacancy targets.

• Provide ongoing training, mentorship, and coaching to enhance the team’s sales effectiveness.

• Support onboarding of new Leasing Consultants through job shadowing and continuous feedback.

• Conduct follow-ups with prospects who haven’t yet leased to increase conversion rates.

• Collaborate with site teams to maintain and report on Rent Ready status of suites.

• Perform regular spot checks across the portfolio to ensure suite readiness and identify issues.

• Conduct weekly “street-to-suite” building inspections to monitor curb appeal and brand standards.

• Ensure model suites are always presented to the highest standard.

• Gather and communicate market intelligence, including customer feedback, sales challenges, and competitor promotions.

• Assist in completing and analyzing quarterly market surveys and mystery shops; present findings to leadership.

• Participate in quarterly developmental reviews for team members, measuring progress and aligning future goals.

• Provide detailed market and customer feedback to the broader sales and marketing team.

Qualifications and Requirements

Education & Experience:

• Post-secondary education in sales, business, or a related field, or equivalent combination of education and experience.

• Proven track record of 3–5 years in a sales environment.

• Experience in residential leasing or property management is an asset; transferable sales skills are essential.

• Demonstrated experience in leading teams, with a focus on coaching and performance development.

• Strong interpersonal skills and a passion for mentoring and developing others.

• Customer-focused mindset with a genuine interest in helping people find their next home.

• Proactive and solutions-oriented, with a continuous improvement mindset.

• Adaptable and flexible to evolving priorities and organizational needs.

• Proficient in Microsoft Office; experience with Yardi or similar property management software is an asset.

Key Competencies:

• Committed to delivering exceptional customer service.

• High level of integrity, professionalism, and confidentiality.

• Able to work independently and exercise sound judgment in challenging situations.

• Self-motivated, results-driven, and goal-oriented.

• Strong organizational and time management skills; able to manage multiple priorities.

• Effective problem-solving and active listening skills.

• Detail-oriented with excellent follow-through.

• Clear, professional communicator, both written and verbal.

• Multilingual abilities are an asset.

• Embraces diversity, equity, and inclusion to support an environment of belonging.