Our client is a nationally recognized non-profit organization representing one of the largest advocacy groups across Canada. After 60 years of evolving and transitioning their mandate to represent their members better, our client now boasts a membership base of over 170K active participants. With a highly engaged volunteer base and a dynamic board to guide them, our client works hard to represent their members from coast to coast and ensure the highest level of well-being and security. With the best interest of their members at heart, their strategic plan aims to be a nationally respected voice, while growing membership and promoting organizational excellence at all levels. With a small corporate office in the Nation’s Capital, our client has an intimate vibe to their team who are aligned with their objectives.

The Program & Operations Manager is a strategic role within our membership-based organization. You will be responsible for supporting the CEO and contributing as a key member of the Senior Staff Team. This newly created role will focus on driving the execution of the CEO’s strategic vision and execute on initiatives, and providing help influence decisions impacting the organization’s mission and long-term goals.

Key Responsibilities:

Project Management & Execution:

• Collaborate closely with the CEO to implement and execute strategic deliverables
• Oversee the implementation of key initiatives and projects from the CEO’s office, coordinating efforts across teams and departments to ensure timely and successful completion.
• Provide operational support for daily organizational functions and prepare regular progress & status update reports.

Support for the CEO:

Staff Liaison:

• Offer operational and administrative support to the CEO’s office, including research, insights, and analysis on complex or sensitive matters.
• Serve as a key communication conduit between the CEO, senior staff, and employees.
• Ensure alignment of priorities and facilitate clear, transparent communication across all levels of the organization.

Collaboration & Stakeholder Engagement:

• Work in partnership with senior leadership, board members, and external stakeholders to advance corporate goals.
• Ensure that initiatives are aligned and that stakeholders are fully informed and engaged in the process.

Special Initiatives:

• Lead special projects or initiatives as directed by the CEO.

The ideal candidate is diplomatic, tactful, and decisive, with a proven ability to collaborate effectively with senior leadership, employees, and external stakeholders. You will have proven experience in an advisory or program management position, within a not-for-profit or association environment. You will demonstrate strong strategic thinking skills and possess a track record of leading high-level projects from inception to successful completion. Exceptional communication, diplomacy, and interpersonal skills are essential, as the Program & Operations Manager will need to build strong relationships across all levels of the organization. The candidate must be capable of operating in both strategic and tactical capacities, with a hands-on, “roll up your sleeves” approach. Expertise in managing complex, technical, and sensitive issues with discretion and sound judgment is critical. Experience working closely with CEOs, boards, and senior management teams is expected. High levels of agility, collaboration, and adaptability in fast-paced environments are crucial for success in this role. Bilingualism in English & French will be preferred.

What will make you stand out:

• Fluency in English & French – oral communication skills
• 5 years working in program management within an association
• Confident and capable, decisive and calm
• Well organized and prioritized to tight deadlines