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• Serve as a primary point of contact for commercial tenants, managing day-to-day correspondence, responding to inquiries, and ensuring a high level of tenant satisfaction and professionalism
• Support accounts receivable processes, including rent collection follow-ups, monitoring arrears, and coordinating with accounting to resolve discrepancies
• Provide administrative support to the property management team, including maintaining organized records, preparing reports, and assisting with budgeting and document management
• Coordinate contractors and service providers, including scheduling access, obtaining quotes, tracking work orders, and ensuring timely completion of maintenance and repair activities
• Assist with the administration of commercial leases, including abstracting lease terms, tracking key dates (renewals, expiries, rent escalations), and ensuring compliance with lease agreements
• Maintain accurate tenant files, property documentation, and system records to support efficient operations and reporting
• Support the preparation of monthly reporting packages, including occupancy updates, rent rolls, and variance explanations
• Assist in the management of operating expenses, including invoice processing, coding, and coordination with internal or external accounting teams
• Support tenant onboarding and offboarding processes, including coordinating move-ins and move-outs and ensuring all documentation is complete
• Utilize property management software (e.g., Yardi) to input, track, and manage property and tenant data

• Hands-on experience supporting a commercial portfolio, including exposure to lease abstraction, rent escalations, and tracking critical lease dates
• Understanding of property management systems such as Yardi, with the ability to generate reports and maintain accurate tenant and financial data
• Demonstrated ability to manage tenant relationships with professionalism, including handling escalations and resolving issues efficiently
• Proactive mindset with a track record of improving administrative processes, coordinating multiple vendors, and anticipating property or tenant needs

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AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.