Position Title: Regional Manager, Health Services
Salary & Benefits: $75,000-$90,000, health benefits, car allowance, RRSP matching, 3 weeks vacation, additional sick days, and much more.
Position Status: Existing vacancy
Location: Ottawa, ON (Applicants considering relocation are encouraged to apply; eligibility to work in Canada is required)
Work Model: Flexible Hybrid
Additional Notes:
Our client is a leading provider of comprehensive health and wellness solutions in Canada. We are seeking a dynamic Regional Manager to oversee and lead multiple healthcare service sites across the Ottawa Central region. This position is instrumental in ensuring smooth operations, building strong and cohesive teams, and delivering exceptional patient and employee experiences. The successful candidate will be a people-focused leader with a proven ability to manage geographically dispersed teams, navigate complex operations, and foster a culture of excellence and compliance within a regulated environment.
Key Responsibilities:
Leadership & Team Management
- Inspire, engage, and develop a team of up to 50 staff members across multiple locations, ensuring high levels of performance and team cohesion.
- Build relationships with staff through consistent onsite presence (80% travel to various locations within a specific region of Ottawa) while empowering teams to operate autonomously.
- Coach and develop employees to foster talent growth and build high-performing teams capable of achieving organizational (corporate and departmental) goals.
- Promote a customer-centric culture by leading with empathy, clear communication, and collaboration.
Operational Oversight
- Manage daily site operations, including adherence to Standard Operating Procedures (SOPs), regulatory compliance, and process improvements.
- Prioritize visits to sites needing additional support, while maintaining effective delegation and time management.
- Flexibly to address operational issues outside core hours, such as staffing or site emergencies.
- Drive employee engagement and ensure a consistent, high-quality client experience across all locations.
- Provide professional, timely client support, educate on processes, resolve concerns, and ensure their needs are fully understood.
Strategic Planning & Execution
- Review metrics and use data-driven insights to optimize operations and meet organizational goals surrounding cost, quality, safety, and customer satisfaction
- Ability to implement formal Change Management methodologies, like Lean Six Sigma, to streamline processes and improve efficiency.
- Collaborate with leadership to align site operations with broader organizational objectives.
Required Qualifications and Experience:
- Post-secondary education in Healthcare, Science, or Business Administration
- 3+ years of leadership experience in a high-paced, customer-facing environment such as retail, hospitality, healthcare centers or medical clinics
- 3-5 years of experience managing teams or operations in regulated or process-driven industries.
- Proficient in MS Office and other applicable software applications.
- Training in Lean Six Sigma and/or Change Management (Strong asset).
- Strong organizational, prioritization, and time management abilities.
- Proven attention to detail and ability to handle multiple priorities effectively.
- Experienced people manager with a talent for developing high-performing teams.
- Demonstrated ability to communicate effectively at all levels of the organization.
- A customer-focused approach to leadership, fostering a culture of service excellence.
- Self-motivated with a track record of delivering results on competing deadlines.
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At Recruiting in Motion Ottawa, AI-powered tools may be used to support various administrative aspects of our recruitment process. We do not use AI for screening or decision-making. All applications are reviewed, and all hiring decisions are made by qualified recruitment professionals and hiring managers to ensure fairness, transparency, and consistency.
