POSITION ID # 33984

Position: Regional Manager, Health Services
Location: Kelowna, BC
Work Type: Flexible Hybrid
Salary Range: $75,000–$105,000 (plus benefits and incentives)

ABOUT OUR CLIENT:

Our client is a national leader in health and wellness solutions, dedicated to improving the well-being of communities through accessible, high-quality healthcare services. They deliver innovative, people-centered programs across Canada and are known for their commitment to operational excellence, patient experience, and team development.

They are seeking a Regional Manager, Health Services to oversee multiple healthcare service sites and lead diverse teams across the region. The successful candidate will be an empathetic, performance-driven leader who excels at managing multi-site operations, developing people, and driving consistent service quality within a regulated healthcare environment.

RESPONSIBILITIES:

The Regional Manager, Health Services will perform a range of leadership and operational management functions, including but not limited to:

Leadership & Team Management

• Inspire, engage, and develop a team of up to 50 staff members across multiple locations, ensuring high performance, collaboration, and engagement.
• Maintain a strong onsite presence across locations (approximately 80% travel within the region), fostering strong relationships and supporting local leadership.
• Coach, mentor, and empower employees to achieve organizational goals and deliver outstanding client and patient experiences.
• Promote a customer-focused culture that values empathy, teamwork, and communication.

Operational Oversight

• Oversee daily site operations to ensure adherence to Standard Operating Procedures (SOPs), quality standards, and regulatory compliance.
• Identify opportunities for operational improvement and implement solutions to enhance efficiency and service consistency.
• Support staffing needs, scheduling, and site readiness, addressing issues promptly and professionally.
• Monitor performance metrics and ensure a seamless, positive experience for both clients and staff.

Strategic Planning & Execution

• Use data-driven insights to evaluate performance, identify trends, and guide operational decisions.
• Collaborate with organizational leadership to align site operations with broader corporate goals.
• Apply Change Management or Lean Six Sigma methodologies to streamline workflows and reduce inefficiencies.
• Contribute to strategic planning efforts, ensuring sustainable growth and high-quality service delivery.

REQUIRED QUALIFICATIONS:

The ideal candidate will bring:

• Post-secondary education in Healthcare, Science, or Business Administration.
• 3–5 years of leadership experience managing teams in high-paced, customer-facing environments such as healthcare, retail, hospitality, or service operations.
• Proven success managing geographically dispersed or multi-site teams.
• Strong understanding of regulated or process-driven industries and operational compliance.
• Proficiency with Microsoft Office Suite and related operational software.
• Exceptional organizational, prioritization, and communication skills.
• Demonstrated ability to motivate, coach, and develop high-performing teams.
• Self-starter with a results-oriented mindset and strong problem-solving abilities.
• Ability to balance strategic thinking with hands-on operational execution.

Assets:

• Training or certification in Lean Six Sigma or Change Management.
• Experience in healthcare or clinical operations management.

WHAT WILL MAKE YOU STAND OUT:

• Proven ability to inspire, motivate, and retain high-performing teams.
• Hands-on leadership style with strong empathy and communication skills.
• Demonstrated experience driving operational excellence and continuous improvement.
• Flexible, adaptable, and resilient in managing multiple priorities.

Note:
At Recruiting in Motion, we may leverage AI-powered tools in our recruitment process. AI will never reach out to candidates directly. For personalized assistance or more details on our recruitment process, please contact our hiring team.