NOTICE: There has been an increase in online scammers falsely representing recruiting and staffing agency representatives, including Recruiting in Motion professionals. At RIM, we never request payments or personal information via unsolicited messages. Please be diligent and avoid clicking on unverified links and, if in doubt, contact us directly.

Skip to main content

Submit Your Resume and Grow Your Career

We're here to help set your job search in motion.

So sorry, this position is no longer available. Please go ahead and submit your application. We may have other positions that would be the perfect fit for you. Alternatively, you may want to apply to one of the following related jobs:

Manager, Security Operations

Ottawa, ON

Posted: 03/24/2026 Employment Type: Full-Time Specialization: Operations Job Number: 34940 Salary / Pay Rate: $80,000.00 - $90,000.00 per year

Job Description

Position Title: Manager, Security Operations
Salary: $80,000-$90,000
Position Status: New
Location: Ottawa, Ontario
Work Model: Onsite
Additional Notes:
Our client is seeking a Manager, Security Operations to oversee the day-to-day performance of their Security Operations Center (SOC), ensuring the delivery of timely, high-quality support to both clients and internal stakeholders. This role blends leadership with hands-on involvement, requiring someone who can effectively manage team workflows, oversee client communications, and support technical operations. As a central point of coordination, the Manager will drive operational efficiency, foster strong team performance, and ensure systems, processes, and service standards are consistently maintained.

Key Responsibilities:S
OC Operations & Service Delivery
  • Oversee the daily operations of the Security Operations Center (SOC), ensuring efficient handling of client communications and service requests
  • Provide timely, professional support via phone and email, taking ownership of inquiries through to resolution or escalation
  • Coordinate team workflows, prioritize tasks, and support team members to ensure seamless service delivery
  • Act as a hands-on leader, contributing directly to SOC operations and technical support as needed

Technical Support & System Management
  • Deliver technical support to internal teams and external clients, resolving issues efficiently and effectively
  • Troubleshoot and diagnose system and service-related issues
  • Escalate system or service concerns to appropriate stakeholders in a timely manner
  • Perform system updates, downloads, and configurations as required
  • Utilize system tools (e.g., Job BuilderMost to improve workflows and operational efficiency
  • Maintain accurate and up-to-date data across internal and external systems

Team Leadership & Development
  • Train, coach, and mentor SOC team members to drive performance and service excellence
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Support team coordination and ensure alignment with operational goals

Process Improvement & Documentation
  • Create and maintain Monitoring and Maintenance Agreements and related documentation
  • Contribute to the ongoing development and enhancement of SOC processes, procedures, and service standards

Ideal Candidate
  • 5+ years of experience in a SOC, telecommunications, security, or related environment
  • Proven experience leading, coaching, and developing high-performing teams
  • Strong customer service mindset with the ability to manage complex client interactions professionally
  • Hands-on technical aptitude, with experience troubleshooting systems and working across multiple platforms
  • Highly organized with excellent time management and the ability to prioritize competing demands
  • Strong written and verbal communication skills
  • Demonstrated ability to take initiative and exercise sound judgment in a fast-paced environment
  • Adaptable and resourceful, with the ability to thrive both independently and as part of a team
  • Detail-oriented with a focus on accuracy and operational excellence
  • Physically capable and dependable, with flexibility to support operational needs as required

What Will Make You Stand Out
  • Experience leading SOC or operations teams in a security or telecommunications environment
  • Track record of building strong client relationships and delivering exceptional service
  • Advanced troubleshooting capabilities across systems, tools, and platforms
  • Exceptional organizational and prioritization skills, with the ability to manage multiple priorities without compromising quality

Must be eligible to obtain a Secret Security Clearance

-------------------------------------------------------------
AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team. The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Ottawa, ON

Explore exciting job opportunities in the vibrant region around Ottawa, Ontario! Known for its rich cultural tapestry, stunning landmarks like the iconic Parliament Hill, and bustling tech and government sectors, Ottawa offers unparalleled growth prospects for job seekers. Indulge in the diverse cuisine of the ByWard Market, catch a performance at the National Arts Centre, or cheer on the Ottawa Senators at the Canadian Tire Centre. With beautiful parks like Gatineau Park for outdoor enthusiasts and dynamic galleries like the National Gallery of Canada, Ottawa provides a perfect blend of career advancement and quality of life. Discover your next career move in Ottawa today!