Position ID: #31803
Position Title: Manager, Sales and Operations

About Our Client:

Our client, a successful and award-winning Pre-Construction Real Estate Investment firm, is seeking a Manager, Sales and Operations to join their growing team. They are looking for a dynamic leader who can manage their sales operations, leverage a vast client database, and drive business growth to help the company continue to scale toward becoming one of the top real estate teams in the country. This role offers a high-performance, incentive-based compensation model with substantial earning potential for the right candidate.

Responsibilities:

The Manager, Sales, and Operations will play a critical role in driving sales growth, managing the team, and ensuring operational excellence. Key responsibilities include but are not limited to the following:

Sales Management & Growth:

• Lead efforts to achieve over 100+ resale transactions annually, with a 15% year-over-year growth rate by 2025.
• Increase pre-construction transactions to 300+ annually by 2026, focusing on driving low-rise pre-construction transactions to 10%+ of total sales by 2025.
• Monetize a database of 300,000+ contacts and nearly 3,000 past purchasers through targeted campaigns, nurturing strategies, and client engagement events to boost sales.
• Recruit, train, and manage a high-performing sales team (agents, marketing, and administrative staff) to ensure adherence to company procedures and improve conversion rates to 1%+.
• Develop and implement structured training programs for new and existing agents, utilizing tools such as Follow-Up Boss, Listing Presentations, and Buyer Presentations.
• Oversee the management of CRM systems, create action plans, and ensure team members follow through on tasks to improve client follow-ups and closing processes.
• Lead weekly sales meetings to track progress, address challenges, and align the team with overall business objectives.
• Set and monitor Objectives and Key Results (OKRs) for sales, marketing, and administrative teams, ensuring continuous improvement and accountability.

Operational Leadership:

• Act as the primary point of contact for employees and agents, fostering seamless communication and collaboration across the team.
• Provide operational support to enhance productivity, streamline processes, and free up the CEO’s time for business development and strategic initiatives.
• Lead problem-solving initiatives, addressing operational challenges quickly to maintain a culture of growth and accountability.
• Build and manage an Inside Sales Associate (ISA) call center to generate additional leads, contributing to both resale and pre-construction sales.
• Identify and apply for grants to diversify business revenue streams, ensuring that at least 15% of revenue is supplemented by grant funding.

Client Relations & Customer Service:

• Maintain high levels of client satisfaction, especially with repeat investors and clients who own multiple properties, ensuring they receive top-tier service and continue investing with the firm.
• Oversee marketing and client acquisition campaigns, develop follow-up strategies, and organize events to attract new clients while nurturing relationships with existing clients.
• Ensure operational efficiency in property management and administrative tasks, including managing MLS listings and other sales platforms.

Team Building & Development:

• Recruit, onboard, and develop a high-quality team of agents and staff, fostering a positive, collaborative culture that aligns with the company's growth goals.
• Provide ongoing training, mentorship, and support to maximize individual and team potential, building future leaders within the organization.
• Establish and refine processes, guidelines, and standard operating procedures (SOPs) to improve operational efficiency and ensure accountability for performance goals across the team.

Qualifications:

• Extensive experience managing high-performance teams in real estate, with a proven track record of driving sales and growing team capacity.
• Strong experience using CRMs such as FollowUp Boss or similar platforms, with a focus on sales process optimization.
• Excellent leadership, communication, and organizational skills, with the ability to manage people, operations, and client relations simultaneously.
• Proven ability to create and implement sales strategies, monitor performance metrics, and improve conversion rates.
• A detail-oriented, goal-driven approach with the ability to handle a fast-paced, dynamic work environment.

Preferred Experience:

• Extensive experience in both resale and pre-construction real estate markets.
• Experience with low-rise and high-rise condominium markets.
• Demonstrated success in mentoring and developing sales teams to meet or exceed business goals.
• Familiarity with CRM-based processes, particularly with FollowUp Boss or similar platforms.

Compensation & Benefits:

This role offers a competitive base salary paired with substantial performance-based bonuses. The compensation model is heavily incentivized, with earning potential at 3 to 4x base salary depending on performance. The right candidate will have the opportunity to capitalize on a vast database and strong brand recognition, with unlimited potential for growth and reward.

• Base Salary: between $75,000 to $100,000
• OTE or Total Earnings Potential: between $150,000 to $400,000+ annually, based on performance.