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Our client in the logistics sector is looking for a driven and experienced Junior Operations Representative to support their logistics team. In this role, you’ll oversee daily interstate freight operations - from finding reliable carriers and negotiating pricing to ensuring shipments are picked up and delivered on schedule while meeting customer expectations.

Success in this position requires excellent communication, strong problem-solving abilities, and the capacity to manage multiple tasks at once. Experience with DAT Load Board and similar freight platforms is an asset.

This role is 100% onsite based out of their North York office.

Key Responsibilities

Carrier Sourcing & Rate Negotiation

• Identify, evaluate, and secure dependable carriers for interstate shipments using DAT and other tools.
• Negotiate rates that are competitive while protecting company margins.
• Develop and maintain strong, long-term partnerships with carriers.

Load Coordination

• Schedule and dispatch shipments, ensuring all details are communicated clearly and accurately.
• Track shipments from pickup to final delivery, addressing delays or service issues proactively.
• Work closely with customers, drivers, and dispatch teams to ensure all required paperwork (BOL, POD, rate confirmations, etc.) is complete and compliant.

Issue Management

• Resolve in-transit challenges, schedule adjustments, and additional service requests promptly and professionally.
• Keep customers and internal teams informed with timely updates.

Systems & Recordkeeping

• Use TMS and DAT platforms to post loads, monitor carrier performance, and update shipment statuses.
• Maintain accurate records and ensure all information is properly entered for billing and auditing.

Qualifications

• At least 2 years of experience in freight brokerage, carrier sales, or logistics operations (interstate experience is an asset).
• Strong working knowledge of DAT, TMS platforms, and Microsoft Office (especially Excel and Outlook).
• Familiarity with U.S. and Canadian interstate shipping, equipment types, and documentation requirements.
• Excellent negotiation, communication, and organizational skills.
• Detail-oriented with the ability to perform well under pressure.
• Customer-focused with a proactive approach to problem-solving.

Preferred Qualities

• Background in a fast-paced logistics or 3PL setting.
• Knowledge of compliance standards such as insurance, carrier vetting, and safety ratings.
• Dependable team player with a strong sense of ownership and accountability.