About our Client
Our client is a premier, high-growth company, working with leading-edge technologies. Operating out of a modern, hybrid environment, they leverage an internal, specialized AI lab to drive technological adoption both for their partners and their internal operations.
Responsibilities
- End-User Support & Device Management: Serve as the primary point of contact for company-wide technical needs, managing the onboarding, offboarding, provisioning, and troubleshooting of a modern, MacOS and iOS hardware fleet
- SaaS & Identity Administration: Oversee the day-to-day administration of a cloud-forward software stack, managing access, identities, and single sign-on (SSO/MFA) across collaboration platforms.
- Security Operations: Assist in operating the internal security stack, managing endpoint protection, enterprise browser configurations, email security, and mobile device management (MDM).
- Incident Response & Triage: Monitor, triage, and investigate security alerts, suspected phishing attempts, and low-level anomalies, escalating complex events to senior leadership when necessary.
- Compliance & Documentation: Support internal compliance activities, routine security audits, and the completion of external security questionnaires while maintaining clear operational runbooks.
- AI & Automation Innovation: Actively seek opportunities to implement low-code automation, scripting, and secure AI tooling to optimize IT workflows and eliminate repetitive tasks.
- Vendor & Inventory Management: Maintain accurate tracking of hardware and software assets while coordinating directly with external technology vendors.
Qualifications
- Experience: 3 to 5 years of hands-on experience supporting a cloud/SaaS-heavy, Mac-first workplace within a fast-paced, high-performing corporate environment.
- Technical Stack Familiarity: Proven experience working with enterprise identity management (e.g., Okta), modern MDM platforms, endpoint protection (e.g., CrowdStrike), and cloud collaboration suites (e.g., Google Workspace, Slack, project management tools).
- Security Mindset: A strong foundational understanding of cybersecurity principles, specifically regarding access control, identity protection, and social engineering risks.
- Automation Aptitude: Demonstrated curiosity or experience using scripting or low-code tools to automate manual IT workflows, with a strong interest in leveraging AI utilities.
- Communication Skills: Exceptional, patient communication skills with a client-service orientation, capable of translating technical solutions to non-technical business professionals.
AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.
The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.
