Our Client:
This Canadian Retail Company is looking to add a hands-on IT Manager for a full-time permanent position.
Responsibilities:
● Manage and oversee the installation, configuration, implementation, and maintenance of IT
Infrastructure including network devices, servers, POS systems, software applications and
IT equipment.
● Ensure the scalability, reliability, and security of IT systems to support current operations
and future growth.
● Conduct regular assessments to identify and mitigate IT-related risks and vulnerabilities as
well as keep technology infrastructure up-to-date.
● Ensure compliance with relevant regulations, standards, and best practices related to IT
and data management.
● Manage and maintain the current IT infrastructure (which includes, but is not limited to
computer hardware, software, networks, and security systems).
● Ensure that the company’s IT infrastructure is operating smoothly by minimizing system
and user downtime and enabling them to work at maximum efficiency.
● Be the internal expert on NCR Counterpoint and provide the first level of technical support
and troubleshooting assistance to various departments to improve efficiency and
productivity.
● Problem-solve, troubleshoot, and resolve issues related to POS/ERP systems, hardware,
and software applications in a timely and efficient manner.
● Coordinate and collaborate with third-party vendors and service providers (Apps on Net,
RMS, Dell) whenever necessary, and escalate major issues (resolved or unresolved) to the
DoO.
● Collaborate with the E-commerce team to maintain and optimize the performance of the
company’s online platform.
● Implement Project Management tools and techniques to propose, plan, and execute IT
projects, ensuring they are completed on time, within scope, and within budget.
● Create and maintain a high-quality operations manual with IT policies and procedures.
● Provide IT training to the necessary team members.
● Continuous Improvement. Research and identify new technologies, systems, and processes
to improve the efficiency and effectiveness of IT Infrastructure and Operations, with a
focus on automation and reducing “waste”.
● Develop KPIs for the IT department to track and measure progress and performance on an
easy-to-read dashboard.
● Stay on top of industry news and trends pertaining to the IT and retail industry to
implement insights relevant to the company’s strategic initiatives.
● Research and identify potential vendors in alignment with the Company's vision and
growth.
Requirements:
● Post-secondary education preferred
● Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s
degree preferred.
● Minimum of 5 years of experience in IT management or a similar role, preferably in the
retail or beauty industry.
● Strong knowledge of IT systems, infrastructure, and security best practices.
● Experience with ERP systems, POS systems, and e-commerce platforms is highly desirable.
● Proven ability to manage and prioritize multiple projects and tasks.
● Relevant certifications like PMP are an asset.
● Experience with Microsoft Office and Google Workspace preferred
● Ability to listen actively, extract important information, and analyze information from
Managers
● G2 license and access to a reliable car.
