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Help Desk

Toronto, ON

Posted: 10/28/2024 Employment Type: Contract Job Number: 32107

Job Description

About Our Client

Our client in downtown Toronto is looking for an IT Help Desk / System Administrator for an immediate six-month contract. This role is onsite 5 days per week downtown Toronto.

Responsibilities

As the Help Desk person, you will respond to requests for technical assistance in person, via phone, chat, or
email, following standard help desk procedures. You will plan, prioritize, diagnose, and resolve technical hardware, software, and network issues as they arise. The Helps Desk person will provide support of technical hardware including, but not limited to, computers, mobile devices, phones, printers, and photocopiers as necessary as well as deploy and configure desktops and laptops with associated hardware and peripherals. You will assist with managing AD Active Directory, MS365 and Local user accounts and their access control based on company policies. The Help Desk person will manage software installation/troubleshooting (Windows, MS Office, Adobe, Visio, Remote Desktop setup, etc.) and provide setup for Audio/Video conferencing and webinar through MS Teams, and Zoom.
Records and tracks assignment/re-assignment of all IT Asset inventory, including laptops, mobile devices, monitors, desk risers, etc.
You must have a minimum of 3 years experience with Windows server 2019, 2022, Azure and O365, Hyper-V. The Help Desk person will have experience in the use of standard business applications: Windows 10/11, MS Office 365, SharePoint Online, printers, iPhone, TCP/IP Networking/Active Directory, Cloud phone system


Qualifications

MUST WORK ONSITE 5 Days per week Downtown/Midtown.
3+ years of experience in a user-facing Help Desk role
Excellent working knowledge of end-user relevant hardware (workstation,
laptop, Terminal Server), software (OS and Office suite), and other equipment
(printer, Phone system)
Experience with Windows server 2019, 2022, Azure and O365, Hyper-V
Experience in the use of standard business applications: Windows 10/11, MS
Office 365, SharePoint Online, printers, iPhone, TCP/IP Networking/Active
Directory, Cloud phone system
A good understanding of network protocols and services
Related experience and training in troubleshooting and providing help desk
support.

MUST WORK ONSITE 5 Days per week Downtown/Midtown.
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About Toronto, ON

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