Position Title: General Manager

Location: Ottawa, ON

Work Model: On Site

Additional Notes:

Our client is a premier interior design and renovation firm in Ottawa, Ontario, specializing in kitchens, bathrooms, and lighting. They offer a comprehensive suite of services, including design consultations, retail offerings, and project execution. The design team provides personalized consultations, working closely with clients to transform their spaces through thoughtful planning and expert guidance. The firm's showroom features a curated selection of premium Canadian and international brands, offering a diverse range of products for kitchens, baths, lighting, and furnishings to suit various styles and budgets. Supported by a skilled team of project coordinators, craftsmen, and tradespeople, the company ensures seamless execution of renovations, new builds, and custom millwork installations. Clients seeking a distinctive and tailored approach to renovations consistently rely on top-tier expertise and receive exceptional service, from their initial visit to the showroom through to the successful completion of their project.

We are seeking an experienced and dynamic General Manager to lead their high-end interior design and retail operation. This is a unique opportunity to play a pivotal role in driving operational excellence, sales growth, and financial performance for a premier design and renovation organization.

Key Responsibilities

• Operational Leadership: Oversee daily operations, ensuring seamless functionality across all departments, including sales, design, and project management.
• Sales and Business Development: Drive B2B and B2C sales by building strong relationships with builders, developers, and industry stakeholders. Develop strategies to expand the organization's client base and market presence.
• Financial Oversight: Manage budgets, analyze financial performance, and implement strategies to achieve revenue and profitability goals.
• Team Leadership: Lead a team of approximately 15 staff members, fostering a culture of excellence, collaboration, and high performance. Provide mentorship and professional development opportunities to team members.
• Client Service Excellence: Uphold and enhance the organization’s reputation for providing a high-end, personalized client experience from showroom entry to project completion.
• Marketing and Networking: Collaborate with marketing teams to promote the brand effectively. Represent the organization in the construction and design communities, attending industry events and building strategic partnerships.
• Inventory and Showroom Management: Oversee inventory processes and ensure the recently renovated showroom reflects the organization’s commitment to luxury and quality.
• Hands-On Engagement: Actively immerse yourself in the business to understand its high-end service offerings and the needs of its discerning clientele.

The ideal candidate will have proven leadership experience within the high-end retail environment with design, or renovation industries being an asset. As the General Manager, you will have a strong understanding of luxury service and product offerings coupled with exceptional understanding of client experience. You should possess a demonstrated ability to drive operational efficiency, sales growth, and financial performance, as well as expertise in marketing, business development, and client service within both B2B and B2C frameworks. A solid knowledge of inventory management and showroom operations is essential, along with excellent networking and relationship-building skills, particularly within the construction and design communities. Strong financial and business acumen, the ability to manage budgets and analyze performance metrics, and exceptional organizational and communication skills are all critical to success in this role.

What would make you stand out:

• Extensive Industry Network - established connections or ability to develop relationships with builders, developers, and key stakeholders in the design and construction industries.
• Proven Track Record - demonstrated success in growing high-end retail or design businesses, with measurable achievements in sales and profitability.
• Client-Centric Approach - expertise in delivering exceptional client experiences tailored to luxury markets, with a strong understanding of high-end customer expectations.
• Strategic Vision - ability to identify and execute innovative strategies to expand market share and elevate the organization’s brand presence.
• Hands-On Leadership - a proactive management style with a willingness to engage directly in operations, team mentoring, and client interactions to ensure excellence at every level.

Interested candidates are encouraged to reach out to Michaela at mbranker@recruitinginmotion.ca

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