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Export Representative (Bilingual)

Montreal, QC

Posted: 12/02/2025 Employment Type: Full-Time Job Number: 34232

Job Description

Position Title: Export Representative / Client Service Coordinator
Location: Montreal, Quebec
Work Model: Hybrid - 3 days per week onsite
Additional Notes:
Our client, a large national nonprofit is seeking a Bilingual Export Representative / Client Service Coordinator for their team in Montreal, Quebec. The Export Representative / Client Service Coordinator serves as a trusted partner to clients, guiding them through essential export processes with professionalism and care. Reporting to the Senior Director of Export Services, this role works collaboratively with team members across all locations, to deliver an outstanding client experience. Whether supporting clients with ATA Carnet applications or facilitating Certificates of Origin, the Export Associate plays a vital role in ensuring seamless, accurate, and timely export services.

Responsibilities:
ATA Carnet Management
  • Review client applications and supporting documentation to accurately process and issue ATA Carnets.
  • Provide clear guidance to clients on the use of Carnets, including travel requirements and claim prevention.
  • Respond to telephone inquiries and deliver knowledgeable support regarding ATA Carnet procedures.
  • Collaborate with headquarters and regional offices to ensure consistent service delivery.
  • Assist colleagues with day-to-day troubleshooting and problem resolution.

Document Certification
  • Verify, certify, and sign a variety of export-related documents with a high level of accuracy.
  • Respond to client inquiries and offer expert information on document certification requirements.
  • Process online certification requests in alignment with established standards and timelines.

Administrative and Operational Support
  • Maintain organized electronic and physical records through accurate filing and document scanning.
  • Perform data entry to support reporting, tracking, and operational needs.
  • Manage incoming and outgoing mail, ensuring timely distribution.
  • Monitor inventory levels and coordinate ordering of office and operational supplies.
  • Provide logistical support for events, promotions, and departmental initiatives.
  • Offer additional assistance to other offices and teams within the Services department as required.

The ideal candidate for the Export Representative role will have a minimum of two years of customer service experience and demonstrate a professional, positive, and highly motivated attitude. They are eager to learn, grow, and take initiative, with the ability to identify challenges and recommend effective solutions. Strong organizational skills, attention to detail, and the ability to manage tasks independently are essential, while also knowing when to seek guidance from colleagues or leadership. Success in this role requires strong teamwork skills, the ability to collaborate effectively, and fluency in both English and French. Experience working in shipping, receiving, logistics, or customs would be considered a huge asset.

What Will Make You Stand Out:
  • Proven experience in handling international shipping, logistics, or export documentation.
  • Demonstrated ability to provide exceptional client service under pressure.
  • Strong problem-solving skills with a proactive approach to resolving issues.
  • Experience working with cross-functional teams in a collaborative environment.
  • Fluency in English & French
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At Recruiting in Motion, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly. For personalized assistance or more details on our recruitment process, please contact our hiring team.
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About Montreal, QC

Embark on a career adventure in and around Montreal, Quebec! This vibrant city, known for its unique blend of European charm and North American flair, offers endless growth opportunities for job seekers. Explore job listings in this bustling metropolis surrounded by iconic landmarks like Mont Royal, the Notre-Dame Basilica, and the Montreal Museum of Fine Arts. Indulge in the city's renowned culinary scene with poutine and bagels, catch a show at the Place des Arts, cheer for the Canadiens at Bell Centre, or relax in the stunning Mount Royal Park. Discover why Montreal is the perfect place to take the next step in your career journey.