Our reputable client in the legal services sector is seeking a Director of Operations to join their team!

We’re looking for a proactive, strategic Director of Operations who’s ready to lead multiple departments (Accounting, HR, IT), streamline systems, and bring a thoughtful yet forceful presence to the firm’s operations.

This is a high-trust, high-impact leadership role with a strong focus on efficiency, innovation, and execution. We are looking for someone who wants to roll up their sleeves, build systems that last, and drive real change. We’re in a transformation phase with a strong focus on operational excellence.

What You’ll Do

• Oversee Accounting, IT, and HR teams – bring structure, clarity, and accountability
• Implement firm-wide operational efficiencies – mapping systems, identifying redundancies, reducing costs
• Manage department budgets, allocate resources, and track performance
• Manage an HR Generalist who oversees employee relations, payroll oversight, performance reviews, benefits, and compliance
• Navigate firm personalities with professionalism, confidence, and empathy
• Coordinate firm marketing efforts across all five practice departments
• Own and drive RFP processes – from discovery to submission, including timelines and lawyer collaboration
• Organize internal/external events (annual, departmental, marketing-focused)
• Help improve client experience, retention, and brand awareness
• Work closely with a 4 member accounting department; streamline internal billing, time tracking, and efficiency; no formal financial designation needed, but you’ll work closely with financial reporting and budgeting
• Create and enforce firm-wide standards – from letter formatting to administrative workflows and productivity
• Champion a firm culture of accountability, respect, and collaboration
• Present confidently to partners; be a trusted voice in firm decisions

Who You Are

• Experienced in law firm operations or professional services – you’ve worked with strong personalities and do not shy away from voicing your professional opinion with grace
• A systems thinker – you love solving inefficiencies and putting structure in place
• Naturally confident and diplomatic
• Highly organized with a bias for action – you're not waiting to be told what needs to be fixed
• Strategic and creative – you don’t just manage tasks; you drive progress and change
• Familiarity with firm management software
• Comfort with budgeting, reporting, and performance analytics

What You Get

• Autonomy – bring your ideas to life and run with them
• Impact – influence the day-to-day and long-term direction of the firm
• Support – from leadership and your direct reports
• Growth – real opportunity to refine a firm in transformation