Digital Operations Director

Our top client in the Tourism & Travel Industry within downtown Toronto is looking for a permanent full-time Digital Operations Director to join their team (2-3 x onsite, rest remote). This role is focused on improving operational efficiency and ensuring seamless integration across all digital channels to meet organizational objectives. The Director will report into the VP of Global Marketing and will drive innovation, streamline operations, and create cutting-edge digital solutions, while overseeing the functionality of digital infrastructure—NOT digital marketing.

Key Responsibilities

• Digital Strategy & Experience: Develop and implement a comprehensive strategy to enhance user experience and improve operational workflows. Identify opportunities to integrate advanced technologies like AI, automation, and personalization tools.
• Cross-Department Collaboration: Work closely with teams across the organization to ensure digital initiatives align with business goals. Lead change management efforts to support the adoption of new technologies and digital processes.
• Vendor & Project Oversight: Manage relationships with technology vendors and ensure digital projects stay on track with scope, budget, and timelines. Ensure compliance with industry regulations regarding data privacy, security, and accessibility.
• Innovation & Continuous Improvement: Stay informed on emerging digital trends and technologies to drive innovation that enhances both the user experience and operational efficiency.

Skills & Qualifications

• 7+ years of experience in digital strategy, operations, or related fields, with hands-on experience managing digital systems such as CRM, CMS, and web technologies.
• Strong knowledge of digital platforms, system integration, and operational optimization.
• Proven leadership, project management, and collaboration skills.
• Experience in managing cross-functional teams and leading digital transformation efforts.
• Understanding of industry standards for data privacy, security, and accessibility.
• Analytical and data-driven decision-making capabilities.
• Experience with AI and emerging technologies is a plus.
• A Bachelor’s degree in Digital Marketing, Information Systems, Business, or a related field. An MBA or relevant Master’s degree is a plus.

Note: The position oversees platforms including CRM, CMS, marketing automation, and AI Assistant. This role offers $130,000 base salary, 10% bonus, 4 weeks' vacation, benefits day 1, RSP matching and more!