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Customer Service Representative

Vancouver, Western Canada

Posted: 11/29/2024 Employment Type: Full-Time Specialization: Administrative Job Number: 32267

Job Description

Recruiting in Motion is a successful and dynamic professional employment agency that has become deeply integrated into Metro Vancouver’s business sector as the go-to agency for the recruitment and placement of outstanding employees. BC-owned and operated, we ensure all our candidates — temporary, contract, permanent, or executive — are provided with exciting and impressive employment opportunities. In fact, we are ranked as one of Growth 500 Canada's fastest-growing companies and we represent BC's TOP Employers!

About our Client

Our client is the second largest privately held company in Canada with over 50,000 employees worldwide; operating a large number of companies in a diverse set of industries. They are looking for a permanent full-time CSR to join their Burnaby team. Reporting to the Regional Sales Manager, CSRs are the main point of contact for our customers and internal staff with reference to regional portfolios. If you are looking for the next step in your career, then look no further - Apply today!
Salary ranges from 42K annually plus bonus


Responsibilities

  • Respond promptly to customer calls, addressing their requests effectively.
  • Process lease documents quickly, ensuring files are accurate, complete, and sent to the correct departments.
  • Keep customers informed on lease documentation and service needs.
  • Manage fleet service orders and ongoing administrative tasks.
  • Communicate daily, providing administrative assistance and reporting.
  • Attend meetings and assist with new customer presentations as needed.
  • Resolve issues related to sales, billing, and accounting.
  • Track orders to ensure timely delivery.
  • Work with CSRs, Client Experience Representatives, and Operations to improve procedures.
  • Join regular meetings with the Regional Sales Manager and CSR Team to manage tasks and optimize team performance.
  • Assist in testing and supporting new processes and IT initiatives.
  • Help with reception, mail, couriers, and other administrative duties as needed.
  • Support the Regional Sales Manager with various tasks.

Qualifications
  • Over one year of experience in a B2B customer service role.
  • Highly motivated to deliver exceptional customer service.
  • Strong interpersonal, time management, and communication skills (written and verbal).
  • Positive, enthusiastic, and confident approach.
  • Excellent organizational skills with the ability to multi-task and maintain attention to detail.
  • Flexible, responsive, and able to exercise good judgment.
  • Team-oriented with the ability to work independently.
  • Proficient in MS Word, Excel, PowerPoint, and Outlook.
  • Experience in client service and/or fleet management is a strong asset.

How to Apply

All applicants must have legal permission to work in Canada and require a valid Work Permit and Social Insurance Number.

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