Recruiting in Motion is a successful and dynamic professional employment agency that has become an integral part of Metro Vancouver’s business sector as the go-to agency for the recruitment and placement of outstanding employees. Proudly BC-owned and operated, we ensure all our candidates — temporary, contract, permanent, or executive — are provided with exciting and impressive employment opportunities. In fact, we are ranked as one of Growth 500 Canada's fastest-growing companies and we represent BC's TOP Employers!
About our Client
Our Client, a leading producer of functional aluminates and specialty chemicals, is looking for an experienced CSR to join their Lower Mainland team on a permanent full-time basis. you will play a pivotal role in ensuring customer satisfaction and loyalty. You’ll be the primary point of contact between our organization and our customers,. In return, the company offers a bonus structure, RRSP matching, a benefits package. If you have a the right skills and are looking for an opportunity to capitalize on your experience, this is a great opportunity so don't hesitate, to apply today!
Salary ranges from 60-65K
Responsibilities
Order Processing:
- Efficiently process customer orders using NetSuite, ensuring accuracy and attention to detail.
- Collaborate with other departments (e.g., shipping, billing) to ensure timely and accurate order fulfillment.
- Verify that vendor pricing information in NetSuite aligns with order confirmations from suppliers.
Customer Interaction:
- Respond promptly to customer inquiries via phone, email, or in-person interactions.
- Address customer questions related to orders, products, and services.
- Provide updates on order status and offer recommendations and support as needed.
Problem-Solving:
- Effectively resolve customer issues and complaints while adhering to company policies.
- Investigate and troubleshoot any issues related to orders, payments, or returns.
Record Keeping:
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Document relevant details in NetSuite for future reference and follow-up.
Communication:
- Coordinate with colleagues to enhance understanding of customer needs and improve service.
- Provide constructive feedback on customer service processes and suggest improvements.
- Conduct follow-up calls or emails to gather customer feedback on their experience.
Attitude and Approach:
- Maintain a positive, empathetic attitude toward customers at all times.
- Advocate for customers when necessary, ensuring their needs are prioritized.
- Demonstrate a willingness to learn and grow within a small, dedicated team.
- Be comfortable working in an office environment.
Compensation and Bonus:
- Competitive salary based on experience and industry standards.
- Bonus eligibility is tied to both individual performance and company success, with your contributions directly influencing bonus outcomes.
Qualifications:
- High school diploma required; additional education in business administration, communications, or a related field is preferred.
- Proven experience in customer support or as a client service representative.
- Supervisory experience is a plus.
- Familiarity with NetSuite or other ERP systems is advantageous.
- Excellent written and verbal communication skills.
- Proficiency in English is required.
- Strong problem-solving skills and attention to detail.
How to Apply
All applicants must have legal permission to work in Canada and require a valid Work Permit and Social Insurance Number.
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