Collections Manager
Location: Mississauga | Full-Time, Onsite | 12-Month Maternity Leave Contract (Includes Benefits)

About the Role

We’re working with a well-established client in the transportation and logistics sector, seeking a Collections Manager for a 12-month maternity leave contract. This role is fully onsite from Monday to Friday at their Mississauga location and reports directly to the Director of Finance.

In this hands-on role, you'll lead a small team while overseeing the day-to-day credit and collections activities. You’ll take ownership of ensuring timely payments, resolving billing disputes, performing account reconciliations, and maintaining accurate records—all while driving improvements in the collections process and supporting the company’s overall financial goals.

Key Responsibilities:

• Set department targets and collection goals

• Monitor and follow up on overdue accounts via phone and email

• Investigate and resolve account discrepancies to ensure timely payments

• Review credit histories and suggest updated repayment terms when needed

• Reconcile customer payments and maintain accurate aging reports

• Respond to customer inquiries and resolve billing disputes

• Perform credit checks and due diligence for new client onboarding

• Escalate delinquent accounts to third-party agencies as needed

• Issue credit notes and corrections

• Provide guidance and coaching to team members

• Identify and recommend process improvements in the AR cycle

• Support other tasks and projects as required

About You

You’re a proactive and goal-oriented credit and collections professional who thrives in a fast-paced, team-oriented environment. You bring strong leadership skills and a problem-solving mindset, paired with the ability to manage customer relationships with empathy and professionalism.

What You Bring:

• 5+ years of experience in credit & collections, ideally within a high-volume or fast-paced industry

• 2+ years of supervisory or team lead experience

• Post-secondary education in Accounting, Business, or a related field (an asset)

• Certifications in credit/collections (an asset)

• Excellent communication, customer service, and negotiation skills

• Experience in the transportation industry is a plus

• Ability to manage competing priorities and work both independently and collaboratively

What’s in It for You

• Opportunity to join a reputable company in the transportation sector

• Collaborative work culture with strong support from leadership

• Full-time hours with a Monday–Friday schedule

• Benefits included for the duration of the contract

• Chance to lead a capable team and make a meaningful impact during your tenure