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Posted: 02/09/2024 Employment Type: Temporary Job Number: 30186

Job Description

About Our Client

Our client, located in Vaughan, is currently hiring a Call Centre Representative to join their team for a long-term special project

You will be responsible for:

Take customer calls and provide support for their inquiries
Offer assistance to clients who may be having issues and pass them on to the correct departments as needed
Call customers to offer new products or programs
Review customer accounts and proactively reach out about upgrades or support issues
Work with colleagues to provide better customer service across the organization

To be considered you will bring the following experience:

1+ years of experience in a Call Center environment
Strong verbal and written communication skills for discussing topics with customers
Active listening skills to determine customer needs and the best course of action
Ability to be patient and friendly with all types of customers
Flexibility and adaptability to work in a fast-paced environment
Familiarity with computers and telephone etiquette
Ability to troubleshoot issues and provide clear and concise directions to customers

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