A well-established financial services client is seeking a Bilingual Collections Specialist to support high-volume account management activities within a fast-paced customer-focused environment. This role requires strong communication, negotiation, and problem-solving skills while balancing customer service with risk mitigation and collections objectives.
Responsibilities
- Manage high-volume inbound and outbound collections activity
- Negotiate payment arrangements and resolve delinquent accounts
- Maintain accurate account documentation and follow-up records
- Ensure compliance with internal policies and regulatory guidelines
- Assess account risk and recommend appropriate solutions or escalations
- Utilize collection and skip-tracing tools to support account resolution
- Collaborate with internal teams, including customer service and legal
- Support repossession, insurance, and loss mitigation activities as required
- Contribute to continuous improvement initiatives and team objectives
Qualifications
- Bilingual in English and French (written and verbal)
- 2+ years of collections, finance, or related customer account management experience
- Automotive finance or financial services experience is considered an asset
- Strong communication, negotiation, and customer service skills
- Open to bilingual new graduates will be considered
- Ability to manage high-volume workloads with strong attention to detail
- Proficient with Microsoft Office and CRM systems
- Organized, team-oriented, and capable of working independently
- Postsecondary education preferred
AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.
The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.
