Job Title: Bilingual (English/Spanish) Dispatch & Service Rep

Work Model: Onsite 100%

Location: near Yorkdale

Role Summary:
This role supports field technicians by coordinating schedules, managing appointments, and ensuring smooth daily operations. You’ll act as a central point of contact—handling calls, messages, and updates in real time—to help keep technicians and customers on track. This fast-paced, shift-based position requires strong communication, quick thinking, and attention to detail.

Key Duties:

• Manage and adjust technician schedules to optimize routes and efficiency

• Communicate with technicians and customers via phone, text, and messaging apps

• Respond to inquiries promptly and professionally in a high-volume environment

• Coordinate appointment changes quickly and courteously

• Review job records to ensure tasks are completed and accurately documented in Salesforce

• Resolve technical or logistical issues as they arise

• Collaborate with customer service, sales, and finance teams

• Follow team guidelines and contribute to performance targets

What You’ll Need:

• Bilingual (English and Spanish) with clear written and verbal communication

• Problem-solving mindset and attention to detail

• Ability to multitask and stay organized under pressure

• Basic knowledge of North American geography

• Intermediate Microsoft Office skills

Nice to Have:

• Experience in customer support, scheduling, or dispatch

• Familiarity with Salesforce or similar platforms

• Comfort working in a bilingual (English/Spanish) live interaction setting