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We are looking for a highly organized and experienced CMRAO-licensed Condominium Manager to manage the day-to-day operations of a portfolio of registered condominium properties. This role will support both company owned condominiums and third-party condominium corporations governed by owner boards. The ideal candidate will ensure properties are maintained to a high standard, stakeholder relationships are strong, and all financial, legislative, and regulatory requirements are consistently met.
Lead the daily management and operational oversight of assigned condominium communities.
Serve as the primary liaison for condominium boards and residents, providing clear communication, issue resolution, and regular updates.
Deliver exceptional customer service to residents, board members, and ownership groups.
Prepare and present monthly management reports for internal and external condominium boards.
Coordinate maintenance programs, repairs, and capital projects while maintaining safety, quality, and compliance standards.
Ensure resident and board concerns are addressed promptly, professionally, and thoroughly.
Review, process, and approve incident documentation, invoices, and administrative service requests.
Enforce condominium rules and agreements, oversee monthly fee collection, manage arrears, and initiate legal proceedings when necessary.
Develop, administer, and track annual budgets, reserve funds, financial forecasts, and reporting.
Conduct routine site inspections and collaborate with internal teams to address maintenance issues and account statements.
Maintain full compliance with municipal, provincial, and federal regulations, including the Condominium Act, CAO, and CMRAO standards.
Perform regular property inspections and guide maintenance, custodial, and grounds staff to ensure property standards are upheld.
Create scopes of work, negotiate service pricing, and prepare contractual documentation.
Establish and maintain strong working relationships with vendors, contractors, and service providers.
Utilize property management software and digital platforms for documentation, financial tracking, and reporting.
Perform additional duties as required.
Mandatory General License issued by the CMRAO.
RCM designation is considered a strong asset.
Minimum of five (5) years of experience in condominium or property management.
Proven experience managing multi-residential and condominium properties.
Strong commitment to delivering exceptional customer service.
Demonstrated ability to resolve complex issues with professionalism and efficiency.
In-depth understanding of condominium operations, legislation, and regulatory compliance.
Excellent verbal and written communication, negotiation, and interpersonal skills.
Highly organized with strong time-management skills and the ability to manage competing priorities.
Detail-focused, analytical, and solution-oriented.
Strategic mindset with the ability to develop proactive and creative solutions.
Proficiency in financial and operational reporting using Microsoft Excel and related tools.
Experience with property management systems and electronic document management.
Knowledge of preventive maintenance programs, work order systems, and vendor management platforms.
Comfortable working with access control systems, building security, and basic IT-related building operations.
Willingness to travel between Head Office and properties in London, Waterloo, Niagara, and Simcoe regions.
