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About Our Client:

Our client, a leader in the food processing industry, is currently seeking a Bilingual Customer Service Representative for their Vaughan head office for a long-term temporary role.

• Take customer calls and provide support for their inquiries
• Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed
• Call customers to offer new products or programs
• Review customer accounts and proactively reach out about upgrades or support issues
• Work with colleagues to provide better customer service across the organization
  
• Shift-based hours

• Strong verbal and written communication skills for discussing topics with clients
• Active listening skills to determine customer needs and the best course of action
• Ability to be patient and friendly with all types of customers
• Flexibility and adaptability to work in a fast-paced environment
• Familiarity with computers and telephone etiquette
• Ability to troubleshoot issues and provide clear and concise directions to customers
• Bilingual in English and French is required and a MUST
  
  

  AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

  The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.