• Prepare, review, and submit invoices using Aderant and the Prebill Workflow system; send invoices through email automation tools, BillBlast, or client-specific e-billing software.
• Keep client and matter records accurate and up to date in the billing system, particularly related to billing and receivables.
• Resolve rejected invoices by working closely with lawyers, legal assistants, and clients.
• Train timekeepers and assistants on client billing guidelines and requirements.
• Respond to client inquiries and correct billing discrepancies.
• Document all communications and updates within the billing system.
• Build and maintain strong relationships with both internal and external stakeholders.
• Proactively contribute to process improvement initiatives to enhance quality, efficiency, and client service within the billing cycle.
• Provide back-up support to team members and assist with special projects as needed.
• Participate in system upgrades, testing, and implementation of billing/collections software.
• Offer technical billing support and guidance as needed; act as a resource for new team member training.
• Follow all firm policies and maintain confidentiality of client and firm information.

Qualifications

• College diploma or university degree in Finance, Accounting, or a related field, with at least two years of billing experience (equivalent education and work experience may also be considered).
• Previous billing experience in a professional services or law firm environment preferred.
• Strong computer skills, including advanced Excel knowledge and LEDES billing format management.
• Familiarity with Aderant software is a plus.
• Experience with platforms like TyMetrix, Serengeti, CounselLink, or similar systems is beneficial.
• Excellent written and verbal communication skills, with strong interpersonal and problem-solving abilities.
• Highly detail-oriented and organized, with the ability to prioritize and manage multiple tasks effectively.
• Positive, collaborative attitude with patience, adaptability, and a sense of humour.
• Comfortable working in a team-based environment and following established compliance and procedural standards.